Technical and Customer Support |
-- Firefox or a version 5.0+ browser: IE, Netscape, AOL
-- Minimum 1024x768 screen resolution with 16bit+ color recommended.
-- JavaScript enabled (for Slideshow feature in Members' Galleries)
-- Cookies enabled (for Members Login - this is a password security feature ONLY. We do NOT collect personally identifiable
information via cookies. More information: Strongboxxx.com) |
| If you are the victim of spyware or other malicious programs, your password can be stolen and used by others! This will
result in your username being suspended by our security software. Furthermore, far more sensitive information, such as your
account numbers, files, and even keystrokes could be stolen right from your computer! We HIGHLY RECOMMEND that all Internet
users have antivirus software such as Norton Antivirus or McAfee; and/or anti-spyware software such as Lavasoft
AdAware or Spybot, both of which are FREE downloads.
(Please note that Firestorm Entertainment, Inc. can NOT provide support for the software suggested above, and is NOT liable
for the usage thereof.) |
| Lost Username or Password |
CCBill Support |
https://support.ccbill.com/ |
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Web Browser(s)
We recommend Firefox or any major, up to date browser. |
Firefox |
http://www.getfirefox.com |
| Microsoft Internet Explorer |
http://www.microsoft.com/windows/ie/downloads/ |
| Safari |
http://www.apple.com/safari/ |
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Membership Services
Cancellation, billing inquiries, lost passwords, etc. |
CCBill Support |
https://support.ccbill.com/ |
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Website Tech Support
Including broken links, error reports, website performance issues, etc. |
iHeartJennyChu.com Administration |
jaxon@importicons.com |
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| Video Player |
Windows Media Player |
http://www.microsoft.com/windows/windowsmedia/download/ |
| Video Information |
Windows Media Player |
All videos on iHeartJennyChu.com are Windows Media Video (.wmv) format. For playback, we highly recommend the latest version
of Windows Media Player, a FREE download. (See above link.) Windows Media Player has many features that make viewing
iHeartJennyChu.com videos even more enjoyable, such as slow motion, full-screen viewing, graphic equalizers, and other options.
To download/view movies, we recommend that you right-click the link (Macintosh: Command-click), and select "Save Target
As..." or "Save Link As..." Then save the video to your hard drive. |
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| Webcam Chats |
Windows Media Player |
http://www.microsoft.com/windows/windowsmedia/download/ |
Webcam Chats for MACINTOSH Users |
Flip4Mac, Windows Media Player, Windows Media Components for Quicktime |
Windows Media Player for MacOS and Flip4Mac
Windows Media Components for Quicktime
If you are on a Mac, you will have to configure your browser and system to be able to display Windows Media Videos and/or MMS HTTP in the browser. Our Mac-based visitors have reported success using the solutions linked to above. If these options don't work, you may consider dual-booting to Windows and using Internet Explorer. |
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| Image Viewing and Management |
ACDSee 7 |
http://www.acdsystems.com/nr/acdsee7/en/homelife/index.html
ACDSee is excellent for organizing and viewing large numbers of images or photos. It allows you to quickly browse through
them and instantly creates thumbnail galleries of all your images. A must-have for import model fans! |
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Affiliate Support
Marketing partners, web affiliates, link trades, etc. Sponsored by CCBill, the #1 online billing solution. |
Icons Cash -
The Import Icons Network Affiliates Website |
http://www.iconscash.com
This is your area for our 50/50 webmaster affiliate program. Earn 50% of every referred signup, PLUS 50% of every rebill for
life! Find full promotional support here, including banners, hosted galleries, model features, sample content, and more. Signing
up is FREE and takes just minutes. Plus, you can sign up just once and earn cash by linking to any of the Import Icons Network
websites! Further inquiries: visit IconsCash.com or contact affiliates@importicons.com |
If you are a member and are experiencing trouble logging in, please read below!
1) Your username and password are case-sensitive. If you LOST YOUR USERNAME OR PASSWORD, you may retrieve them here. Please be sure that you are entering the correct username and
password! Additionally, you must also enter the "secret word" shown in the gray image immediately below
the username and password entry fields. If you are receiving the message, "You entered the secret word incorrectly,"
try going back to the login page and clicking Refresh or Reload on your browser. A new secret word will appear.
2) For security reasons, you must enable cookies in order to log in. This is a security measure ONLY and the cookie
does not collect information - it simply allows our server to ensure that you are a valid member.
3) Our security software can and will suspend your username if it detects suspicious use, such as logging in from
too many different computers or too many failed attempts to login (incorrect passwords, etc.). This usually occurs if you
have shared your password or attempted to hack the site... OR, if you have been the victim of spyware, it is possible that
other people have acquired your password and used it, triggering our security software to suspend you. We strongly suggest
that all Internet users have antivirus software such as Norton Antivirus or McAfee; and/or anti-spyware software such as Lavasoft AdAware or Spybot,
both of which are free downloads.
If you are experiencing further difficulties, e-mail jaxon@importicons.com with the following information:
-- Your username and password
-- The exact error message(s), if any, you are receiving
-- A detailed description of the issue
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